Talk to the people building it
There is no support tier, no ticket queue and no chatbot. Email goes to the people who write the code.
Support
Something broken, a number that looks wrong, or a question about how a feature works.
[email protected]
Everything else
Feature requests, feedback, partnerships, press, or a correction to a comparison page.
[email protected]
Public
Short questions, product updates and the occasional ASO finding worth sharing.
@asonestapp
Before you email about pricing: every plan, limit and price is published on the pricing page. If something there is unclear, that is a bug in the page and we would like to know.
Before you write
Within 48 hours, and usually much sooner. Trial users get the same response time as paying customers — that is rather the point of a trial.
Yes, and it is the most useful email you can send us. Tell us the problem you are trying to solve rather than the feature you imagine — the problem is the part we can work with.
Yes. Email us with a link to your app or repository and we will sort out a discount on any plan.
Email us and we will correct it. If you work at one of the companies we compare against and think we have described your product unfairly, we would genuinely like to hear about it — an inaccurate comparison table is worse for us than no comparison table.
No. ASOnest is software only. The AI suggestions and the listing audit are built so that a developer without an ASO background can do the work without hiring anyone.